Mirvac Case Study


60,000+ contractors
96 million visitors to site p/a
Diverse portfolio of office, retail, industrial and residential assets


Facility Management


Rapid Access

Rapid Auditor

Rapid Induct

Rapid Permit to Work

Rapid Contractor Management


Within the retail sector, Mirvac manages more than 14 shopping centres across Australia, has more than 60,000 contractors and experiences more than 96 million individual visits to site per year, making it imperative that Mirvac has a Safety Management Plan with the complexity to ensure it can deliver on its safety compliance requirements.

Mirvac’s safety responsibilities include contractors working on-site, tenants operating on their properties, Mirvac employees and the general public who visit their facilities.

With a diverse property portfolio and a vast number of contractors to manage, the challenge for Mirvac was to find a solution that provides a way for the company to consult and communicate effectively with the contractor workforce, assess contractor activity risk and manage hazards through stringent process controls.


Mirvac was already a user of Rapid Induct for online inductions and a decision was made to implement further Rapid products to assist in the process safety model. Rapid Contractor ManagementRapid Access and Rapid Permit To Work with key dispenser cabinets have been implemented to provide an integrated safety solution to manage inductions, site access, contractor assessments and work permits.

The safety of the facilities is now underpinned by the use of technology to ensure the lifecycle of the contractor is managed effectively, and that visitor management is used to reduce risk to the workplace.

The solution provides a robust system to manage contractor pre-engagement, the communication of safety culture, policies and procedures through online training systems and stringent control of onsite hazardous activities through the onsite automated permit to work and access control software.

“The property management industry has traditionally found it challenging to manage contractor compliance. With the challenges of multiple buildings, a vast number of contractors and the logistics of distance, it can be difficult to control risks. Rapid Contractor Management has made a significant contribution to the industry by providing an end to end online solution that solves the problems of determining contractor compliance and risk levels. Property management companies using Rapid Contractor Management now have a safe and reliable way of ensuring contractor compliance and this means safer buildings for everyone involved.

At Mirvac Real Estate, we have been able to take what was once a labour intensive process and convert it into a simple automated system. Importantly, there has been a marked improvement in the efficiency of the way we communicate and consult with our contractors about the safety of our sites. By using Rapid Contractor Management we are sure that each contractor company we engage is compliant with legislation and Mirvac policies. This translates directly to real safety results for our business and a greater awareness of the responsibility everyone has to make sure the sites are safe workplaces. ” – Ken Hawkins. Property Manager. Mirvac


Contractor Pre-qualification:
Before Mirvac’s contracting companies can begin work, they are pre-qualified through Rapid Contractor Management. The online system is used to assess contractors on a number of key criteria:

  • How do they manage safety and their people, including diversity, bullying and harassment?
  • Sustainability
  • Are their insurances and licenses up to date?
  • Do they have a safety management plan in place?

This information helps Mirvac better understand the contractor and determine if they are the type of company Mirvac are comfortable working with. Armed with this information, Mirvac’s safety team can then follow up to determine next steps. The contractor relationship can be assessed and if necessary (for example in the case of remote sites) assistance can be offered to the contractor to help them develop a safety management plan in line with Mirvac requirements.

Induction & Access
Rapid Induct delivers the safety message, policies and procedures to Mirvac contractors through online training that is completed before they start work or enter a site.
When a contractor becomes successfully inducted and their company is determined to be compliant, they can select a work order via the Rapid Access touchscreens when they arrive on site. As soon as they sign in, the system recognises who they are and what work they are there to complete. It will then issue any relevant safety alerts and match their SWMS with their work order.
If amendments are made to the work order by the contractor, a Mirvac site representative is alerted immediately. The Rapid Permit To Work System then presents the contractor with a series of questions to determine the type of work they are doing and if it requires additional permits, training etc. A nominated site representative is then automatically notified to approve or reject the contractor’s access to site.

Hazard Notification
Once the work is completed, contractors use the same touchscreen to sign out. At sign out they are asked if they have noticed any risks and the system informs the site manager that they have left.

“This process captures hazards on the way out of the door. Previously this was by paper and sometimes not seen by a person immediately.” – Stephen Butler. General Manager – Facility Management. Mirvac

Key Management
Rapid’s key dispenser cabinets have also been installed as a pilot on a Mirvac site. These units are fully integrated with Rapid Global’s contractor management system, enabling contractors to enter unattended sites without requiring a Mirvac representative to be available to provide site keys. The dispenser allocates the correct key to an individual and registers that the key has been used or replaced.

Alcohol Testing
Mirvac are also currently assessing breathalyser units to compliment the access control system. The breathalyser units simply help to ensure that contractors are not affected by alcohol before they enter a site. If a reading shows a blood alcohol level, a Mirvac safety officer is alerted immediately via email or SMS.


Through the automation of key administrative tasks, Mirvac has been able to implement safe work practices that provide for the control of hazards during work activities such as confined space entry, working at height and opening process equipment as well as control over entrance to the facility by contractors and other workers. The process of pre-qualifying contractors enables greater control of risk and prevention of hazards. Online induction of contractors prior to site arrival promotes safety culture and ensures communication of policies and procedures.

Mirvac now has the tools for effective safety lifecycle management and control and is able to respond promptly to contractor related hazards that might arise whilst the contractor is on site. The results have also delivered benefits to contracting companies that work with Mirvac:

We wanted to take the opportunity to say how impressed we’ve been with the MyRapid System portal, process and team managing the contractor prequalification, induction and access for Mirvac. C3X uses up to 10-15 contractor management systems across Australia, and we have found that My Rapid system has been very user friendly, and the responsiveness of My Rapid service team has been exceptional.” – Marcus Tehan, CEO C3X


Providing excellent reporting capabilities and solid evidence of safe work practices, the Rapid solutions implemented throughout Mirvac facilities bring the benefits of an integrated safety control system.

Rather than having a varied approach throughout the portfolio, Mirvac now has one integrated system performing a variety of safety functions. This in turn reduces the risk of human error and provides a systematic and robust safety control process.

The Rapid Contractor Management software makes contractor records and documentation available, auditable and accessible to the Mirvac management team whilst also assisting in establishing the objectives of contractor accountability and responsibility. In addition, this approach reduces the burden on the facilities management team to control the vast number of contractors that work on Mirvac sites each day.

The organisation as a whole now has the assurance that all properties in the portfolio are consistently and systematically controlled in regards to access, contractor “at-risk” activities and the release of security keys.

Workforce Management Software

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