EIE Group, the partner of choice in distribution, rental and value-added services in the industrial equipment market, has an undisputed reputation for safety, value, innovation, quality, and best-in-class efficiency. Known for setting standards in their industry, the EIE Group is always implementing new systems and processes that enable them to maintain their brand ethos and market leadership.
As with any respected industry pioneer, the EIE Group has faced a number of trials that made safety operations and audits a challenge. Last year marked a change for the business when a presentation by OVS Solutions (Pty) Ltd, the Africa Licensee of Rapid Global Africa posed credible and effective solutions for the problems experienced by the EIE Group.
Less reactive, more proactive
Being a large-scale operator, the brand found incident reporting to be unsuccessful due to staff size and reporting procedure failures. With the help of Rapid Global Africa and their Rapid Incident software, an effective solution was found. Today, incident reporting on a national level can be completed efficiently, eliminating the “grey area” in reporting that presents a hindrance to many businesses.
As a result of the innovative Rapid Global Incident software, the EIE Group has seen a substantial increase in reported incidents. Furthermore, coherent near-miss reporting methods have contributed to a decrease in injuries on duty, a great success for both the EIE Group and Rapid Global Africa.
Comprehensive and accurate reporting has allowed for additional safety measures to be put in place, ensuring the continued safety of employees. The implementation of Rapid Incident software has also saved copious amounts of time and reduced the job functions of safety officers by at least half. As a result, the EIE Group has substantially more time to develop proactive solutions to health and safety issues, instead of reacting to incidents.
Audits made easy
Additionally, the EIE Group incorporated Rapid Audit into their company, another groundbreaking software solution by Rapid Global. The use thereof has been an undeniable highlight for all the SHEQ Officers, in their respective regions
Prior to Rapid Audit, Elize had to generate and conduct audits manually, a process that often proved frustrating and time-consuming. Today, she can use her iPad to create, schedule, and conduct health and safety audits. With real-time ease of use on a mobile device, reports and results are generated and can then be downloaded as a PDF, filed where necessary, or sent on to whoever requires them.
“The safety officers and I could not have asked for a better system and I’m so glad that we decided on Rapid Global. They have been a jewel to deal with!” – Elize Koster
Ready to use in 45 minutes or less
The EIE Group found it easier than expected to utilize Rapid Global Africa’s software solutions. With the help of Raymond Moussa, Rapid Global’s new business development executive driving the implementation, those further down the management chain were also able to use the software after a short 30-45-minute training session. A user-friendly interface has meant increased use on a daily and weekly basis for many employees as well, making the Rapid Global software an important business tool for all at the EIE Group.
Setting the standard for customer service
Where continuous service is concerned, Rapid Global has delivered time and time again. From the initial presentation to the three-month proof of concept, and up until today, the EIE Group management team remains impressed. Any queries and issues have been resolved promptly and efficiently.
A plan for continuous excellence
Completed implementation is not the end of service efforts by Rapid Global. The team has been actively engaged with the EIE Group to see how Rapid Global solutions can continue to improve processes. Through these engagements, the EIE Group is looking at expanding its Rapid solutions to encompass more areas of the business.
For the EIE Group, the results have revealed the true value of using the Rapid Global software solutions to drive business objectives. For more on our solutions that enable you to get on with the job at hand, get in touch with a member of our sales team. (firstname.lastname@example.org)